Terms and conditions for payment by credit card


Multimedia Investments LTD . 39 Duke Street, Edinbourgh, EH6 8HH, United Kingdom
hereinafter Multimedia Investments LTD


- The user who performs a transaction on secure Internet sites - hereafter The Visitor

1. Subject of contract

Whereas Multimedia Investments LTD has developed a secure online payment on the Internet.

Whereas the Visitor wishes to pay a fee for access to protected documents.

The parties agree to accept this contract that binds them officially. This contract is intended to allow Multimedia Investments LTD to take the visitor on his bank account, through his credit card, amounting to a right of access in return for opening access to one or more documents on a protected web space.

2. Obligations of the parties

a. Bonds Multimedia Investments LTD

By this agreement, Multimedia Investments LTD will:

Ensure full and total confidentiality and security of identifying elements that bank will be brought to its attention by The Visitor to enable the collection of the amount of access. This confidentiality is particularly evidenced by his security standard SSL encryption for data in transit.

Grant the Visitor, in consideration of this authorization to levy one or more codes or personal and confidential "Ticket Access", or any other means will qu'Multimedia Investments LTD available to the visitor, allowing the visitor to access the site selected for a specified or lifetime period under the proposed formula by the site owner and chosen by the Visitor.

Contact the visitor a summary of banking transactions with the authority (amount of money charged, date of sampling)

In case of a subscription right of access to permanent, Guest agrees to immediately cease the levy authorized at the time desired by the Visitor under the conditions hereinafter defined.

In this regard, the Visitor expressly acknowledges that any period commenced subscription is due.

Given the intangible nature of service as well as its technical characteristics, the parties expressly acknowledge that the obligations described above shall be construed as an obligation of means in the care of Multimedia Investments LTD.

b. Bonds Visitor

By this agreement, the visitor agrees to:

Multimedia Investments LTD authorize to debit his bank account amounts to the cost of access, as chosen by the Visitor.

In case of a subscription right of access to permanent, the visitor agrees to authorize, in advance, Multimedia Investments LTD to debit his bank account the amount of such access, and this at the beginning of each renewal period, as provided for in Article 5 (contract length).

Offers are (but not limited to) daily, monthly, bi-monthly or quarterly. Example of available offers:
- One day trial for 3EUR day for 49EUR renewed monthly until canceled.
- Two months for 89EUR, renewed every two months for 89EUR until canceled.
- Three months for 129EUR, renewed every three months for 129EUR until canceled.

Multimedia Investments LTD communicate all information to be solicited by Multimedia Investments LTD for the effective performance of the levy,

Communicate without delay to any change which occurs Multimedia Investments LTD necessary information concerning the levy as provided by the parties.

Sufficiently fund the bank account into which the sample is allowed to prevent release of the levy.

Do not use the access code given by Multimedia Investments LTD for a site other than the one selected.

Observe strictly personal and confidential or codes, or any other means that Multimedia Investments LTD will provide the visitor to access the site selected by the Visitor.

Refrain from leaving, or permitting the use of these access codes private and confidential to any other person, especially a minor.

3. Subject of contract

The Visitor expressly acknowledges that the responsibility of Multimedia Investments LTD, of whatever nature, will in no way be about respect, directly or indirectly The content (images, videos, sounds, ..) and how the site works, present and future.

The Visitor is required to ensure Multimedia Investments LTD all the consequences of lack of funds the bank account where the debit authorization is given.

Following a force majeure Multimedia Investments LTD can be taken to halt or suspend benefits during the time he is unable to perform its obligations.

For the purposes of this clause, should have to be considered grounds for suspension of the agreement and waiver of liability: war, riots, strikes or partial, internal or external to the institution, outages and destruction of equipment, stopping transport and communication, weather, earthquakes, fires, storms, floods, water damage, requisitions or provisions of a legislative or regulatory providing restrictions on the subject of this agreement or the freedom of movement, and the cases relied on by the usual case in the matter.

Also precedent of the Convention without payment, the obligations of confidentiality imposed by the National Defense.

Following a force majeure Multimedia Investments LTD can be taken to halt or suspend benefits during the time he is unable to perform its obligations.

4. Price

The price paid by the Visitor to access, for a period of limited duration, or lifetime, the site will be the one indicated by the site owner at the prices determined for the formulas proposed access.

The price shown is a price in Euros and all taxes included.

The visitor will carry the price indicated by a payment card with the model correspond to one of those mentioned:




5. Contract Period

Visitor's choice, he may subscribe to access the site selected, access to fixed-term or lifetime.

This agreement applies as between the parties for all transactions by the Visitor to access the site selected, whether such transactions are automated and accepted in advance (in case of access to lifetime), or whether point (in case of access for a specified period).

The contract is automatically terminated if the visitor does not meet one or more provisions of these terms of use.

6. Miscellaneous Provisions

While the singular includes the plural and vice versa; any word in the masculine includes the feminine and vice versa any word denoting persons includes corporations, associations and corporations and vice versa.

This contract constitutes the sole agreement between the parties with respect to transactions subject and supersedes all prior agreements, commitments and agreements, whether oral or written.

Any amendment to this contract or waiver of any right arising therefrom shall be void unless it is evidenced by a writing signed by the parties.

The parties agree to and sign or view that are made and signed, from time to time, any other act, document, paper or thing that either party may reasonably require for the purpose of giving effect to this contract.

The Visitor may not assign, in whole or in part, its rights or obligations under this contract without the prior written consent of Multimedia Investments LTD.

Any decision by a court to the effect that any provision of this Agreement is invalid or unenforceable shall not affect other provisions or the validity or enforceability.

The failure of a party not to require strict enforcement of a covenant contained in this contract or not to exercise any of its rights shall not be deemed a waiver for the future of such right or to the full this commitment. Unless expressly provided to the contrary, a waiver of a party to any of its rights is valid only if in writing and in respect of the rights and circumstances specifically covered by this waiver.

Each party acknowledges having read this Agreement carefully, obtaining adequate explanations on the nature of its provisions and understand them.

The debtor of an obligation under this contract is in default to perform this obligation by the mere passage of time scheduled for execution.

This contract or binding, if any, benefit parties and their successors and assigns.

The "click" Visitor's is an electronic signature that has the value of a handwritten signature, and implies acceptance of these terms and irrevocable.

The contract comes into force immediately upon visiting the Visitor to the payment page of Multimedia Investments LTD. The payment validation involves the unequivocal acceptance of this contract.

The terms of purchase of services entered into with the Multimedia Investments LTD are subject to trade policies set out below. Multimedia Investments LTD reserves the right to change its policies, prices or the availability of its services at any time without purchasing services préavis.Tout Multimedia Investments LTD is framed, interpreted and regulated by British laws in force.


Multimedia Investments LTD can not be held responsible for any damage whatsoever caused by a service or a gap (delay, failure, interruption, etc..) Performance in service. Any loss, whether it be financial, material, informational or otherwise; damage, whether caused by accident or whether resulting from any defects nature, may be subject to prosecution. Multimedia Investments LTD disclaims all liability for any claims.

Permission to use

The user agrees not to use this site only for lawful conditions. Any sent or received from this site must be consistent with the specific services offered by the website or through the site. Multimedia Investments LTD assigns the user's site a British law-transferable, revocable, limited, non-transferable, non exclusive for any document for personal use. Any use that exceeds the limits of this right may be granted subject to prosecution by the company Multimedia Investments LTD.

Limitation of use

The user agrees not to commit acts defined as follows: Any amendment or attempt to change the material from this site, any reproduction, public display or distribution of all or part of this website and any sale of all or part of this site, content or any transfer of data belonging to ; this site, any use of any content of this site on another website without the written permission of Multimedia Investments LTD;

Any use of all or part of this site resulting in deterioration, overload, deactivation, modification, or abuse involving a linked server, network, resources of the sys ; me or affiliate sites, or causing the spread of computer viruses, Trojan horses, spam, spyware or other unwanted contaminants computer systems connected to this site, or DRIVE ; ing any kind of damage to the infrastructure of this site or any program being connected to, or allowing any transfer of content from all or part of this website and any use of this site as a promotional vehicle for chain letters, advertisements or other undesirable form of unsolicited communication;

Any use of information of third parties (e-mail, identity, password, account name or number, etc.). Any use of a false identity; any illegal access to ; this site through a process fraudulent use of any email address that is not specifically that of the user, any false information reported to the site technical support of this site or Multimedia Investments LTD;

Any display or advertising or commercial solicitation, recruitment or any application for membership in associations or clubs of any kind, any posting of illegal content and any dissemination of racist comments, homophobic, slanderous, hateful, obscene , do, threatening, sexist or incite to crime or any illegal (rape, pedophilia, bestiality, theft, murder, fraud, etc.).

Any infringement of intellectual property, copyright, copyright, trademark, breach of privacy;

The user shall be responsible for any offense committed in his name during use of this site and should be answered before the British authorities for his involvement in these illegal activities. Multimedia Investments LTD reserves the right to disclose any information about a user in contravention of the request of British authorities.

Privacy and Password The user assumes full responsibility for the information it provides information on this site. In no case shall communicate such information to third parties. It is required to prevent the support of society Multimedia Investments LTD upon becoming aware of fraudulent use of personal data. The user is also responsible for the confidentiality of their password and must immediately prevent Multimedia Investments LTD in the case of using the password without permission.

Intellectual Property Rights

This site is protected by British and international laws on copyright and intellectual property. Reproduction in whole or in part, of any element of content on this site may violate laws on trademarks and / or intellectual property rights and / or rights Copyright. The user agrees to abide by these laws and waive any possibility of unauthorized reproduction by Multimedia Investments LTD contents of this site. Any files, images, code and data accessible or visible via this site is the exclusive property of Multimedia Investments LTD.

It should be noted that some concepts, graphics, icons, logos, words, titles, constitute trade names, trademarks, presentations and associated services of Multimedia Investments LTD are protected, as well as all other trade names, trademarks, presentations and related services belonging to other specific owners, and their presence on this site does not constitute transmission or creation of any license or other rights related to these brands. Any use of any of these elements, in whole or in part without the written permission of Multimedia Investments LTD or rightful owner is likely to result in prosecution.

Refund Policy

Any consumer may cancel the package within 7 days from the date of subscription with cause.

The user must be sure to include the following information in his email as Multimedia Investments LTD can not accept claims without them:
• the first 4 digits and last 6 digits of the credit card number
• name and e-mail
• the reason for the claim. •
about the status of the service in the event it is defective.
In the case of using the service more than 7 days, no refunds will be issued and the subscription will remain in force until official word.

Policy Case resubscribe

Any consumer may cancel the subscription renewal service without cause by providing it with the login (username) and password (password), directly on the site https://v2.interachat.com.

Privacy Policy

Multimedia Investments LTD Society may collect certain information concerning the user. These data will be processed in accordance with the legislation in force.
The information gathered by the controller, including names, addresses and telephone numbers can be encoded in automated data files of the societies Multimedia Investments LTD tee. These data can also be used for marketing, public relations and marketing by the company Multimedia Investments LTD and its partners, unless opposed by the user.

Individuals have the right to consult free personal data and correct them for free if they prove incorrect, incomplete or irrelevant. Persons who wish to exercise this right may do so by contacting the legal department of the company Multimedia Investments LTD, 39 Duke Street, Edinbourgh, EH6 8HH, United Kingdom, a written request, signed and dated, accompanied by a copy of both sides of their identity card.

Please note that links to our site can direct you to other sites are not under the control of Multimedia Investments LTD and for which our privacy policy does not apply. You must read the privacy policy, if any, related to each site to determine what treatment such a site to reserve your personal information.

The information the user provides to Multimedia Investments LTD when registering as a member only serve to identify and enable us to contact the user as needed. They are essential for us to make payment of your subscription. This information is used for any other purpose and are not provided to third parties.

Multimedia Investments LTD uses cookies in certain circumstances and for specific purposes. It should be noted that these cookies are used in a first step in the development of accurate statistics that are aimed at improving services. In a second time, they also help us to count the number of visitors attending the site on time periods.

Multimedia Investments LTD, anxious to ensure its customers a payment method in accordance with the vision of integrity of his company operates banking transaction with companies renowned special ized in online financial transactions for many years. The guarantee of confidentiality given to the user must inevitably be paired with anti-fraud methodologies most up to date. Our methods of data encryption are among the best performing, most secure e-business.

RGPD InterAchat.com

Our RGPD commitment

InterAchat, as an online payment provider, complies with the new European directives of the General Data Protection Regulation (GDPR), in force since May 25, 2018. Therefore, we ask you to read carefully the general terms and conditions. Sales and Usage Agreement (CGVU) of our platform and our related data privacy policy. These conditions of use are accepted in their entirety when the customer validates the box accompanying the sentence that certifies the majority of the customer, as well as his knowledge of CGVU / RGPD in force on this site.

Responsibility for Inter Achat

InterAchat.com is an online payment service. Any defect or damage caused by a service malfunction, a delay, an interruption of service, etc., can not be attributed to InterAchat.com. No legal action can be brought against InterAchat.com as a result of financial, material or any other loss whatsoever, which would be the result of a computer accident or a problem of operation. InterAchat.com disclaims any liability in cases of claim that falls under these specific conditions.

InterAchat.com also disclaims any liability in cases of wrongdoing committed by one of the customers of its online payment platform. Any offender will be immediately reported to the competent authorities.

Customer Terms of Service

Any client of InterAchat.com undertakes to respect the conditions of use of the platform and not to be guilty of the following offenses:

- alter or attempt to alter the content belonging to this platform (editorial or visual content);
- reproduce or attempt to reproduce the content of this platform, in whole or in part;
- transfer or attempt to transfer any data belonging to InterAchat.com, or any transfer, in whole or in part, of the content of this platform to another site or instance, without the written permission of InterAchat.com;
- use the InterAchat.com platform, in whole or in part, to cause deterioration, malfunction or any abuse related to the server, system resources, the network or partner instances;
- cause the spread of computer viruses or other unwanted viruses that contaminate devices or other systems associated with InterAchat.com;
- cause damage of any kind to the infrastructure of InterAchat.com or any program associated therewith;
- use information about a third party (e-mail address, identity, password, number or account name, etc.)
- use a false identity to fraudulently access InterAchat.com, either by means of a fake e-mail address, or by transmitting false information to the platform's customer-support or by entering a credit card number customer is not the holder.

The client of the platform InterAchat.com will be accountable for any action violating the above conditions and InterAchat.com reserves the right to provide the competent authorities any information relevant to an investigation to the said competent authorities, at their request, in the case suspected criminal activity.

Banking operation

Anyone over the age of 18 can use the InterAchat platform to make an online payment. This person must be recognized as legally autonomous and able to conscientiously carry out a financial transaction via our online payment system. Any client under guardianship, under guardianship or any other status that makes him or her legally dependent can not use our online payment services without the signed authorization of the person designated as his / her guardian.
The customer agrees to fill out his payment form by filling in all the fields required to complete this subscription. By validating his payment form, he acknowledges having read and accepted the conditions, as described in the GTOS and the privacy policy.

Personal data and password

The customer remains solely responsible for the information he transmits on the payment platform. In addition, he is also the only person authorized to use the login credentials sent to him to access the different sites to which he subscribes. It is obliged never to transmit this information to third parties. He is responsible for immediately notifying the platform's customer support in the event that a person other than himself uses this sensitive information without his authorization. The client's identifiers and personal data are strictly confidential and he must report to InterAchat.com any suspicion of fraudulent use via our services.

Right to retract

In accordance with Article L.221-18 of the Consumer Code, all customers have a right of withdrawal of 14 days following the date on which they paid for their access to a site via our platform. The customer who wishes to assert this right must send us a request within this period of 14 days for this request to be processable. This right of withdrawal does not require any particular reason to be effective.

According to Article L.221-25, the customer may consult or make use of the services offered by a site to which he has subscribed before the end of his right of withdrawal. In this case, the customer who has made use of the paid service within the 14 day period and who wishes to use his right of withdrawal then, may be the subject of a request for compensation of use by the merchant of the site to which he subscribed. This consideration may be proportional to the duration of use or quantified according to the number of visits made by the customer in the area members of the site in question.

Refund policy

A customer who wishes to cancel his subscription within the 14 days allowed by his right of withdrawal can also apply for a refund for the site to which he has subscribed, without having to justify his request. The customer's refund request must be accompanied by the following information for a direct credit of the credit card in question:

* e-mail address used for the banking transaction
* name of the cardholder used for the initial transaction
* phone number of the credit card holder used for the initial transaction
* confirmation of non opposition to the bank card in question
* confirmation of non opposition to the sums which are the object of the request
* the report of any dysfunction related to the site in question if necessary

A client who has already opened an opposition file against the amounts claimed by his financial institution is no longer eligible for reimbursement through InterAchat.

The customer who has already opened an opposition file to the credit card that was used for the initial membership of the site to which he has subscribed can not be refunded directly on this credit card, as well as the customer whose card has expired. In both cases, the refund can be made by means of a bank transfer to the customer's account. In this case, the customer must provide the information below so that InterAchat can complete the transfer:

* full name (surname and first name) of the credit card holder
* full postal address of the credit card holder
* the phone number of the credit card holder
* the IBAN code of the credit card holder
* the BIC code of the credit card holder
* the name and complete postal address of the bank of the credit card holder

At the end of the 14 days retraction period, if the customer has not shown up, he is no longer eligible for a refund without a valid justification. By valid justification we mean:

* the malfunction of an application or a service of the site
* Fraudulent use of the customer's card by a third party
* the use of the client's card by a minor
* the interruption of the site


Any subscription contracted via our online payment platform can be terminated without cause, according to the wish of the customer, and this at any time. It should be considered, however, that leaving the site, closing the home page of the site or disconnecting from the Internet, is not enough to stop a subscription. To make a subscription stop, the customer can:

* Unsubscribe via our payment platform at https://v2.interachat.com/en/support/stop-renewal
* request unsubscription by mail at the following address: Multimedia Investments LTD, 39 Duke Street, Edinbourgh, EH6 8HH, United Kingdom

Privacy policy

Our society

Multimedia Investments LTD, 39 Duke Street, Edinbourgh, EH6 8HH, United Kingdom, Business Number sc287283, Site Manager InterAchat.com is committed to protecting the personal data of its customers according to the new General Regulation on data protection, entered into force on 25 May 2018.

The confidentiality of your personal data

Multimedia Investments LTD may collect certain personal information about its customers. This personal data will be treated in accordance with the legislation in force.

The information collected by data controllers, including names, first names, addresses and phone numbers that the customer gives us, may be encoded in automated data files of Multimedia Investments LTD. Individuals have the right to access personal data concerning them free of charge and have them rectified free of charge if they prove to be incorrect, incomplete or irrelevant. Persons wishing to exercise this right may do so by sending to the Multimedia Investments LTD Legal Department, 39 Duke Street, Edinbourgh, EH6 8HH, United Kingdom, a written, dated and signed request, accompanied by a 2-sided copy of their identity card. Those who wish to do so can also obtain additional information on the applicable legislation regarding the protection of personal data, from the CNIL - National Commission for Informatics and Liberties, 21 rue Saint-Guillaume - 75340 Paris cedex 07.

The processing of customers' personal data complies with the standards in force. These data are recorded by our different storage systems only when specific purposes require it. Technicians specializing in the protection of personal data are assigned to the development of a protection architecture, embodied by an encrypted encoding that allows to shield this sensitive information. Therefore, this data is only used to activate, authorize or open the accounts at the customer's request. They are also used in the banking operations inherent to the subscriptions requested by the customer. It is therefore these actions that constitute the specific purposes requiring the use of these data.

When a subscription expires, when an account is closed, the customer's personal data will be deleted after a limited period. They may be subject to deletion at the express request of the customer.

Payment information

Our online payment platform is used by many merchants on the net. Each of these merchants offers different packages in terms of duration and price. When a customer wishes to make a payment online for one of the sites or products of these merchants, he must pay a right of access or acquisition. For this purpose, he must provide his bank details (card number, expiry date, cryptogram) and a valid e-mail address.

For reimbursement cases, this banking information may be requested again. If the refund can not be made directly to a credit card due to opposition or invalidity of the card, additional information will be required to make a refund by bank transfer. The requested items are usually those listed on the RIB (name, postal address and phone number of the cardholder, name, postal address of the bank, BIC code and IBAN code).

The IP address of the customer is also identified during this type of operation for security purposes, and to prevent cases of fraudulent use of bank cards. This IP address allows the competent authorities to determine the place of origin of a bank transaction by tracing the postal address attached to it.

All communications with customer support related to billing a subscription or purchase are logged so that we can access the exchange history. In order to offer a better service, a better response time and an adequate response to different requests, our customer service team has access to these different data.

Device data

The device used by the client to access the InterAchat.com platform is identified for security reasons. In order to fight against credit card fraud, the client's IP address is registered. In the context of any investigation related to the fraudulent use of a credit card, this address would be provided to the competent authorities.

Storage of personal data

InterAchat.com only stores personal data for security reasons, except for the necessities of payment. These data allow:

* the creation of the autonomy of the customer in the management of his accounts
* simplification of access to payment for the customer
* the optimization of the service between the customer and the technical support and customer service

In addition, in order to counter any credit card fraud, identity theft or other criminal activity, InterAchat.com may be led to use it in the following situations:

* detection of fraud attempts via the payment platform;
* development of mechanisms detecting illegitimate activity on the payment platform;
* transmission to the competent authorities of relevant elements for investigation purposes;
* identifying at-risk customers to blacklist the platform;
* Preservation of compliance with the laws that govern our country of activity;
* competence to enforce the framework of our conditions of sale;
* Ability to enforce the obligations between the client and our administration on legal grounds.

The customer who makes a bank transaction via our payment platform consents to the use of his personal data. However, he may waive this consent at any time. All you have to do is make a written request and send it to us at the following mailing address: Multimedia Investments LTD, 39 Duke Street, Edinbourgh, EH6 8HH, United Kingdom

Sharing data with third parties

The sharing of personal data is limited and only occurs in specific contexts to activate or authorize the services to which the customer expects. These third parties are precisely the actors involved in the operating process of our services. These are the partners directly associated with our operations, the external service providers who guarantee the maintenance and good management of our operations, the payment intermediaries and the banking authorities necessary to complete the transactions on our platform.

These third parties are bound by strict rules regarding our customers and accept the terms and conditions of our privacy policy. Anyone who contravenes this policy would see their contract terminated, with immediate effect.

In the context of financial transactions made via our platform by the customer who wishes to fulfill the lump-sum obligations associated with the products, sites or services to which he acquires, it should be noted that only authorized banking entities are involved in the transaction.

For this purpose, the data required at the time of the transaction is limited to the information related to the means of payment, namely the bank card:

* the credit card number
* the expiry date of the credit card
* the cryptogram on the back of the credit card

The e-mail address of the cardholder is also requested, and this for communication purposes necessary to track the transaction or for the transmission of access credentials. Moreover, the credit card number does not appear entirely on any readable document, it is encoded in order to avoid being exposed to a possible usurpation or fraud. Finally, the number of the complete bank card of a customer could be transmitted to the competent authorities, at their request, within the framework of a judicial procedure.

In the case of a sale of the business, change of the status of the business or the addition of an owner to the original managing firm, all data archived at the time of the modification to the company would be transmitted to the new acquirer.

The personal data of a customer can be consulted from any country in the world. However, if this information is accessed by a customer from Asia, for example, they are dependent on other jurisdictions. Confidentiality policies, however, remain protected by standard contractual clauses that provide global cross-company guarantees. The personal data of the customer are then protected by the insurance of these commercial treaties in matters of confidentiality.

Customer Consent / Request for Data Deletion

The customer who subscribes to a site or who buys a product and service via our payment platform agrees to provide a minimum of personal data necessary for the realization of this operation. However, the customer has the right to refuse to provide this data. In these circumstances, the customer agrees in good conscience that some procedures can not be completed because of this non-consent. For example, a customer who refuses to transmit his e-mail address or who communicates an invalid e-mail address will not receive the necessary information to follow his registration, nor the information confirming his transaction. His login credentials, in particular, will never reach him. In such a case, the customer would not be able to claim a refund as he would be held responsible for not having provided the essential means for the communication between the merchant or the payment provider and the customer.

The information provided by the customer remains under its sole responsibility. Any payment, billing or contact data can be corrected, modified or updated at any time via the customer service. The customer can contact the support team at the following address: https://v2.interachat.com/en/support/

For any request to delete personal data linked to an account on our platform, the customer can make the official request through the customer service by communicating the request to our team at the following address: https: //v2.interachat. com/en/support/

The client may also proceed in the same way to consult his file or request a copy.
The customer can also send this type of request by mail to the mailing address: Multimedia Investments LTD, 39 Duke Street, Edinbourgh, EH6 8HH, United Kingdom

Any request to delete an account is accepted, except in the following cases:

* the customer has a current subscription for which he has paid the amount of the package. His account can only be deleted at the end of his package, since we are legally obliged to ensure his access to the site or the service for som

For any request for deletion of an account or file consultation, InterAchat reserves the right to require an identity document to ensure the true identity of the applicant and thus counter the possibility of identity theft via its platform. These coins are usually the passport or the identity card. If, however, our support team has any doubt as to the authenticity of this document, it may be, for safety reasons, that this request be put on hold for investigation.

Protection guarantee

InterAchat has implemented a sophisticated protection technology, consisting of high security encryption systems to ensure maximum defense against possible hacking. However, our shields and our various armor systems could be attacked by large-scale criminal organizations. This is why technical monitoring devices are in operation 24 hours a day to detect any failure or anomaly via our platform. Nevertheless, it is impossible to guarantee zero risk. Therefore, any customer who suspects the fraudulent use of his personal data via our platform is invited to report it to our support team as soon as possible, either by mail or by post, to the addresses mentioned in the previous articles.

Shelf life of personal data

The personal data of a customer have in theory, a life in our storage covering the duration of the activity of the customer via our platform. However, the archives retain this data a little longer, ie 24 to 48 months, depending on the date of the most recent transaction, given the occasional use of clients, and to prevent the client from having more access to the data. information related to its previous transactions. These data, which we could, according to the commercial laws in force, leave dormant in invisible conservation archives on our site, take an anonymous character. Nobody can consult them because they are officially non-existent.

However, at the customer's request, the deletion of his personal data will be done immediately at the end of his package. The cases for which the personal data will be kept despite the customer's request are:

* the customer's details have been blacklisted following a fraud of some kind
* as proof of the client's consent to the conditions of use of the platform
* as evidence to quantify the use of a member area by a client
* as relevant material in the context of litigation or an ongoing investigation
* as investigative items when a customer complaint was made against a member of the InterAchat team
* to counter a customer who is the origin of fraud already declared or suspected of using false
* to improve our security systems by analyzing the modus operandi of a fraudster

Any customer is invited to regularly check the terms of our privacy policy to become aware of its possible changes and / or updates. Any changes to this policy will be reported in a visible manner.

Use of cookies

In order to promote transparency with regard to our customers, InterAchat has simplified the use of cookies and other tracking systems on its platform.

Cookies are present on our platform to allow the customer to easily access our platform. These cookies, which memorize certain data of the customer, facilitate his comings and goings on the site. They are called authentication cookies. Thanks to them, the customer can reconnect automatically to the platform without having to enter new identifiers. In order to guarantee the security of this personal data, no element is visible in these cookies.